Shipping Policy

This document defines the delivery protocols for Xavellejade. We operate as a localized entity, providing services exclusively within the Hong Kong Special Administrative Region. All shipping activities are conducted in adherence to the Supply of Services (Implied Terms) Ordinance (Cap. 457), ensuring that our fulfillment meets the statutory requirements of reasonable timeframe and skill.

I. Internal Processing Period

Every order placed on our platform undergoes a mandatory internal review. This phase spans 1 business day following the confirmation of your purchase. During this window, our team handles:

• Validation of inventory availability.
• Secure packaging to prevent transit damage.
• Generation of localized shipping manifests.

This 24-hour period is a functional necessity to maintain the integrity of our dispatch system before the parcel enters the physical transit network.

II. Transit and Delivery Windows

Following the internal processing phase, your order is handed over to our local logistics partners. We offer a standardized delivery timeline across all districts in Hong Kong:

• Transit Duration: 1 to 2 business days.
• Total Fulfillment Timeline: 2 to 3 business days from the moment of purchase to arrival at your destination.

These timelines align with Section 6 of the Supply of Services (Implied Terms) Ordinance, which mandates that services be performed within a reasonable period when a specific fixed date is not otherwise defined.

III. Geographic Scope and Costs

Xavellejade does not maintain international operations. We focus our resources entirely on the local market to ensure efficiency.

• Territorial Restriction: We deliver only to addresses within the Hong Kong Special Administrative Region.
• Service Fees: Delivery is provided completely free of cost for all orders. There are no hidden surcharges or secondary logistical fees added during the checkout process.

IV. User Responsibility: Address Accuracy

To facilitate a seamless delivery, the user must provide a complete and accurate physical address at the point of checkout. Inaccurate or incomplete data can result in logistical delays or failed delivery attempts. Under the Personal Data (Privacy) Ordinance (PDPO), the contact information you provide for shipping, including your phone number and delivery details, is used solely for the purpose of fulfilling your order and is managed according to our established Privacy Policy.

V. Tracking and Communication

Once the internal processing is complete and the parcel is in transit, we may provide updates regarding the status of your delivery. Should you have inquiries regarding a specific shipment, you may reach our administrative team at [email protected].

VI. Google Ads Compliance

In accordance with Google Ads transparency requirements, we clearly state that the final price displayed at checkout is inclusive of all shipping costs. There are no additional shipping taxes or handling fees applicable to orders within our Hong Kong service area.

VII. Statutory Framework

Our fulfillment services are governed by the laws of Hong Kong. We observe the Control of Exemption Clauses Ordinance (Cap. 71), ensuring that our service terms do not unfairly restrict our liability for providing a functional delivery experience. By completing a purchase, you acknowledge these operational timelines and your role in providing accurate delivery data.