Frequently Asked Questions

Frequently Asked Questions that are Commonly Asked by Our Customers

Our customers come up with certain common questions that we have answered here. Learn more about our company with answers to questions related to shipping, orders, cancellations, deliveries, returns, refunds, and more. We ensure complete transparency with our customers with an aim of creating the correct environment, which is cherished by everyone.

1. How can we place an order with you?

To place order with us, just visit our official website and go to the collections page. We have ensured that everything is accessible and our website is completely easy-to-use as well. Moreover, we’ve also ensured a simplified checkout process. Just visit collections page, browse through our collection, select the piece you want, read descriptions, and complete the checkout process.

2. Is it okay if I place an order from outside Hong Kong?

No, we don’t offer any shipping or deliveries outside Hong Kong at present, you must be residing in Hong Kong to place an order with us. Any order that doesn’t bear the address of Hong Kong will be outright rejected by our team. We also request customers not to place any orders from outside Hong Kong.

3. How long does it take for an order to get delivered?

All orders are delivered to your doorstep, completely free of cost. We make sure that deliveries are completing within 2-3 business days. This includes 1 business day for shipping and internal processing. Apart from this, we make sure that each delivery is completed within Hong Kong within the stipulated deadline mentioned here.

4. What happens if I receive the wrong item?

If you receive a wrong, damaged or defective item, you get 30 days to place a return request with us. We also offer returns for items that don’t fit well, as we don’t want our customers to get stuck with uncomfortable dresses. You must place a return request within 30 days of the date of delivery, and we make all necessary arrangements.

5. What is the return or restocking fee charged?

There is no return or restocking fee associated with any of the returns that are requested. We take all the necessary responsibilities, and make all the necessary arrangements to ensure that the experience of each of our customer is smooth with us. Moreover, we make it a priority that you don’t face any kind of delays as well.

6. What happens if my return is approved?

If your return is approved, we ensure that a timely pickup of the order from your doorstep is ensured. After the product reaches us, we take 1 business day to inspect it, and then offer you with either and exchange or a complete refund. Based on the option that has been chosen by you, we proceed with the next steps. Exchanges are only available if the stocks are available.

7. Can I cancel an order after dispatch?

No, you cannot cancel an order after it has been dispatched from our platform. You must place a cancellation request before the shipping process is complete. This means that you have 1 business day to make a cancellation request. If the order has been dispatched, we cannot accept any kind of cancellations.

8. How do you maintain quality standards?

Quality is our main concern, as we make sure that each piece is handpicked by our expert team. We’ve gathered a team of skilled professionals, and use quality materials only, which helps us design dresses that exceed quality standards beyond your imagination. Each piece you purchase from is crafted for the modern man and woman.

FAQs